Terms of Service

1. These terms

These Terms of Service ("Terms") are an agreement between you and Playfinity Games ("PF Games", "we", "us"), a company registered in Türkiye.

Company PF Games Yazılım Teknolojileri Anonim Şirketi
Registry Ankara Trade Registry, Reg. No. 497566
MERSIS 0729127584000001
Address İvedikosb Mah. 2224 Cad. No: 1 İç Kapı No: 116, Yenimahalle / Ankara, Türkiye
Email info@playfinitygames.com

"Services" means our websites at playfinitygames.com and pfgames.io, the games we publish, the applications you install, and the online services behind them.

By using the Services you accept these Terms. If you do not accept them, do not use the Services.

We may update these Terms. The "last updated" date at the top shows the current version, and continuing to use the Services after a change means you accept it. If a change is material, we will make it visible before it takes effect rather than relying on you to notice.

The Services are offered from Türkiye. If using them would be unlawful where you are, they are not offered to you, and accessing them from such a place is your own responsibility.

2. Eligibility and accounts

By using the Services you confirm that:

• you have the legal capacity to accept these Terms, and if you are a minor where you live, your parent or guardian has permitted your use;
• any registration information you give us is true, current and complete, and you will keep it that way;
• you will not access the Services by automated means — bots, scrapers, scripts — except where we publish an interface for it;
• your use will not break any law that applies to you.

You are responsible for your account and for keeping its credentials to yourself. We may reclaim or change a username that is impersonating, offensive or otherwise objectionable, and we may suspend or close an account whose registration information turns out to be false.

3. What we own, what you may do with it

We own or licence everything in the Services — source code, software, databases, game design, art, audio, video, text and layout (the "Content") — together with our names, logos and marks (the "Marks"). They are protected by copyright, trademark and related laws.

As long as you follow these Terms, we grant you a personal, revocable, non-exclusive, non-transferable licence to use the Services and to download or print parts of the Content you have properly reached, for your own non-commercial use.

Nothing else is permitted without our written consent: no copying, republishing, aggregating, selling, licensing, translating or otherwise exploiting the Content or the Marks commercially. Requests go to info@playfinitygames.com. Fan works are welcome under any separate fan-content policy a game publishes.

Applications you install

For a game you install, the licence above additionally means you may install and use it on devices you own or control, and you may not:

• decompile, reverse engineer, disassemble or decrypt it, except where the law allows this regardless of contract;
• modify it or make derivative works from it;
• remove or obscure any copyright, trademark or other proprietary notice;
• use it for a revenue-generating purpose it was not designed for;
• make it available over a network for simultaneous use by multiple devices or people;
• use it — or our interfaces and proprietary information — to build a competing or substitute product;
• use it to send automated queries or unsolicited commercial email.

Any breach of this section ends your right to use the Services immediately.

4. Your content and feedback

What you post

You keep ownership of what you create and post through the Services — your messages, images and other contributions. You give us the licence we need to host, display and transmit them so the Services can work, and you are responsible for them. We do not endorse them, and we are not liable for what you say in them.

By posting, you confirm that your contribution is yours or that you have the rights to it, that it is not confidential, and that it is not illegal, harassing, hateful, defamatory, obscene, bullying, abusive, discriminatory, threatening, sexually explicit, deceptive or misleading.

Feedback and ideas

Ideas and suggestions are different from content you post. If you send us feedback, a suggestion or an idea about the Services, we may use it freely, for any purpose, without compensating or crediting you, and you assign us the rights needed to do so. Do not send us anything you are not willing to give away on those terms.

If a contribution of yours causes us loss because it broke this section, someone else's rights, or the law, you agree to make that loss good.

5. How you may not use the services

Use the Services for what we made them for. In particular, do not:

• cheat, exploit bugs for advantage, or use unauthorised third-party software, bots, macros or modifications that affect gameplay;
• interfere with security features, or with anything that limits use or copying of the Content;
• disrupt, overload or attack the Services, or attempt to access accounts, systems or data that are not yours;
• upload malware, or use the Services to distribute it;
• systematically collect data or content to build a collection, database or directory without our written permission;
• trick, defraud or mislead us or other players, including phishing for account credentials;
• harass, abuse or harm another person through the Services;
• buy, sell, trade or transfer accounts or in-game items outside the mechanisms we provide;
• impersonate another user or our staff, or misrepresent your affiliation with us;
• use the Services for a commercial purpose we have not approved, including unauthorised advertising.

We may suspend or terminate access for breaking these rules — see section 8.

6. Purchases

Purchases in our games are made through the store you installed the game from — the App Store or Google Play. Those purchases are processed by Apple or Google under their terms and in the currency and pricing they set for your region. We never receive your card details.

What you buy is a limited, personal, non-transferable licence to use virtual items inside the game. Virtual items have no monetary value, cannot be exchanged for money or anything of value outside the game, and are not your property.

Prices, availability and the contents of an offer may change, and items may be discontinued. We may correct pricing errors even after an order, and may refuse or limit an order — including orders that appear to come from resellers.

If a game shuts down, virtual items and unspent virtual currency in it will stop working. Where the law of your country requires compensation in that situation, we will follow it.

7. Refunds

Refunds are handled by the store that took your payment. Apple and Google each run their own refund process and their decision is theirs to make — start there.

This does not take away any statutory right of withdrawal or consumer right you have where you live. If you believe you are entitled to a refund we can help with, write to info@playfinitygames.com and we will look at it.

8. Availability, changes and termination

We may change, suspend or discontinue any part of the Services — including a whole game — at any time, and we are not liable to you for doing so. The Services may also be unavailable for maintenance or for reasons outside our control. We do not promise uninterrupted availability.

We may, without notice and at our discretion, deny access, remove content, or suspend or terminate your account and delete anything in it, if you breach these Terms or any applicable law. After termination you may not register a new account under another name.

You can stop using the Services at any time. Where a game offers account deletion, you will find it inside that game.

9. Third-party sites and content

The Services may link to sites, content and advertising we do not control. We do not review or endorse them, we are not responsible for them, and any dealing you have with them — including purchases — is between you and them. Their terms and privacy policies apply, not ours.

10. Privacy

Our Privacy Policy explains what we collect and why, and forms part of these Terms. Individual games publish their own notice where they need to; Zooyale's is at zooyale.com/privacy.

11. Disclaimer

The Services are provided "as is" and "as available", and you use them at your own risk. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We make no warranty about the accuracy or completeness of the Services' content or of any site linked from them, and we are not responsible for: errors or inaccuracies; loss or damage arising from your use of the Services; unauthorised access to our servers or to information stored on them; interruption of transmission; or bugs, viruses or similar transmitted through the Services by a third party.

Nothing here excludes liability that cannot be excluded under the law that applies to you as a consumer.

12. Limitation of liability

To the fullest extent permitted by law, neither we nor our directors, employees or agents are liable to you or any third party for indirect, consequential, exemplary, incidental, special or punitive damages — including lost profit, lost revenue or loss of data — arising from your use of the Services, even if we were advised that such damage was possible.

This limitation does not apply to liability for death or personal injury caused by our negligence, for fraud, or to any other liability that cannot lawfully be limited.

13. Indemnification

You agree to defend, indemnify and hold harmless us and our affiliates, officers, agents, partners and employees against any loss, damage, liability, claim or demand, including reasonable legal fees, brought by a third party because of: your use of the Services; your breach of these Terms or of the representations you made in them; your violation of a third party's rights, including intellectual property rights; or a harmful act by you toward another user you met through the Services.

We may take over the exclusive defence of any such matter at your expense, and you agree to cooperate with it. We will make reasonable efforts to tell you about a claim once we know of it.

14. Your data and backups

We keep data you transmit to the Services in order to run them, and we take routine backups. Even so, you are responsible for anything you transmit and for any activity under your account, and we are not liable for loss or corruption of that data.

15. Governing law and disputes

These Terms and your use of the Services are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of the country where you live.

Talk to us first

Before starting formal proceedings, both sides agree to try to settle the dispute informally, by written notice to the other, for at least 30 days.

Arbitration

Any dispute arising out of or in connection with these Terms — including questions about their existence, validity or termination — that is not settled informally shall be finally resolved by arbitration. The seat of arbitration is Ankara, Türkiye, the language of the proceedings is Turkish, and the substantive law is Turkish law.

Arbitration is limited to the dispute between you and us individually. To the extent permitted by law, no arbitration may be joined with another proceeding, brought on a class basis, or brought in a representative capacity for the general public.

This section does not apply to: disputes about the validity or protection of either side's intellectual property rights; claims about theft, piracy, invasion of privacy or unauthorised use; or claims for injunctive relief. Those may be brought before the competent courts of Ankara, Türkiye.

Consumers may in any case bring a claim before the consumer arbitration committee or consumer court that has jurisdiction where they live.

16. Miscellaneous

These Terms, together with any policies we publish for the Services, are the entire agreement between you and us. If we do not enforce a right, we have not waived it. If any provision is found unlawful or unenforceable, it is severed and the rest stands.

We may assign our rights and obligations at any time. You may not. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship, and these Terms will not be interpreted against us merely because we drafted them.

Visiting the Services, emailing us and completing forms are electronic communications. You agree that notices, agreements and disclosures we provide electronically satisfy any requirement that they be in writing.

We are not responsible for any delay or failure to perform caused by something beyond our reasonable control.

17. Contact us

To raise a complaint about the Services, or for anything else in these Terms:

Email info@playfinitygames.com
Post PF Games Yazılım Teknolojileri Anonim Şirketi, İvedikosb Mah. 2224 Cad. No: 1 İç Kapı No: 116, Yenimahalle / Ankara, Türkiye